You sometimes have to deal with bad apples in your staff, or with customers who won't pay. You may be able to sniff them out early. How do you do this with IT? How do you “nip” issues before they occur and costs before they are incurred? How do you do Lean IT?

In case you cannot fully fathom the pertinence of my defense of Open Source technology, try one with numbers... How much did IBM® spend to acquire RedHat®, the company that maintains the Linux distribution* of the same name? $340M, $3.4B, or $34B?

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